Thinking about how your cooperative communicates with you, what could they improve, add, or change?

I look through each monthly newsletter sent to me and I find some of the articles informing and helpful. I'm not sure what I would change or add.

I would like to see more easily accessible information and updates on outages/service degradation. When I last checked, I believe the most timely communication was via social media. As someone who doesn't regularly use social media, a portal or opt-in email/text notification chain would be helpful.

The electric side has the app that notifies of reported outages and number of customers impacted but as far as I know, it doesn't cover internet service at all.

I agree it would be a 'nice to have' section that provides some insight into new products or features being discussed. A great example is I just read about the outdoor wifi extender that is now available. That is a great option to provide, but if folks knew it was in the pipeline, it may prevent people from building an ad hoc ecosystem of parts on their own if they are willing to wait for it. I know I have been looking into ways to extend the range - but luckily have not done anything about it yet.

For the most part, I am very satisfied, but communication about outages via text rather than Facebook or other social media would be helpful.

In general, I am satisfied with current communication. I was not aware of the price increase until it was reflected in my bill. I would have liked to have known the reasons for the increase and how often increases would be expected.

Maybe provide section in monthly news letter on upcominh planned upgrades or enhancements. With increase of scamming/phishing, publishing latest on avoidance/detection&identificaton would be welcome.

I think the world has focused on the social media way, which is a good thing, but for the older people,I think we need to have access that is a little easier, thru email or texting.

Service is very good. When I do have a problem and it is extremely rare, the co op addresses the problem in a timely manner. I have no complaints, service is reliable and I don't fret over it.

Getting informed of an outage when you use the internet for all forms of communucation really limits how you can be informed in an outage! you could try sending text messages to cell phones, but they are pretty sketchy here too. I am happy to see social media posts regarding what is going on with the Co-op.

They are doing a great job from where I sit

Like others have mentioned, outage notifications by text would be far more useful. I can read a text at work. I have noticed the timing of the communications has been slow. I have experience an outage for over and hour before I received notice. Overall I don't have too many issues!

the one time it was offline I had to call them to find out what was going on

I have received emails about outages, maybe emails when the electronic payment system is down, would make things easier.

I receive a mailed newsletter but I don't recall ever being notified of outages.

We have been happy with communication including the newsletter. Outage maps and other updates on the website are helpful.

Receiving regular communications from the co-op is a good thing. Yes, when you are going to raise the rate a forewarning would be nice so it doesn't come as such a surpirize.

I agree with Scott and Janet

I appreciate the newsletter, and also follow information that is posted on Facebook. For information about my specific account, outages, etc, email and text are the best ways to communicate with me. If I need to communicate with the office, I generally use the phone.

getting informed of outtages via phone/email. i otherwise wouldnt change much besides that. everything else has been good

Between the monthly news letter abd texts and emails about outages, I feel like the communication is pretty good. communication about planned outages and info about what caused unplanned outages are the only thing I can think to improve upon.

Im satisfied. like the magazine, emails are good , and inlike the messaging we get when the internet will be down due to maintenance or an issue - then they keep updating you.

The magazine is somewhat interesting. I would like to receive more messaging regarding outages or other issues.

Like your newsletter and how it highlights local businesses I didn't know existed. I am interested in MV Link providing tips or webinars on cybersecurity. Our local bank does that and we find it helpful.

the newsletter is very informitive about most things that I want to know about. anything else I can generaly get the information I'm looking for off the website. overall, very satisfied.

The newsletter always has some enlightening information. I always learn somethings which keeps me coming back to read the next issue. I agree with an earlier comment that it's nice to know about upcoming projects.

I agree with the opinion thata outage notifications should be by text message.

I don't receive the newsletter so that would be helpful. Also, since our house is in a rural area and used as a vacation home I only know of an internet outage when I get notified by my Ring cameras that they are no longer working. communication of outages and when they will be fixed would be helpful.

I would rather get timely updatyes through social media. I get enough texted to me already that I would rather go to one place for all that info. I appreciate information about employees' anniversaries and all that, but more operational updates would be nice.

I would really like to see more active outreach and clarification on when things go down. Obviously, I don't expect support to call 200 people if there's a larger outage, but if the system flags a specific house as being down... it would go a long way if someone reached out to the customer to verify if there's any issues.

General social media news and information is important too. I would also like to see more generalized reading material and videos on educating people on what different terminology means for internet and FTTH. Such as the differences between MB/s and Mbps. Other countries especially default to MB/s and I've seen people online be confused thinking they're only getting 3 Mbps when in reality it's ~24 Mbps. Browsers often show in MB/s and not Mbps by default.

I for the most part am satusfied with communication but one improvement would be for text messages to be distributed for outages in the area.

I am pretty satisfied with theior communication. I think text messages would also be effective.

i live in an area where the signal is choppy. especially in windy days. i would like for them to figure it out. i used a different companies and same problem.

text messages and social media are helpful

timely updates for outages is a big one; there is limited (almost non-existent) cell coverage where we live so if the internet goes down it's a lot of trouble getting news from the outside world.

Call me if there are problems. Don't think everyone uses soical media or can get texts. I don't do social media and there's no cell service where I live so obviously texts are impossible.